Privacy Policy

Last Updated: July 23, 2026

At Cremevora, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Mobile number
• Billing and delivery address
• Order and purchase details
• Cake customisation details, messages, preferences, or instructions provided with an order
• Information submitted through contact forms, enquiries, reviews, or customer support
• Marketing communication preferences

We may also automatically collect certain technical information when you use our website, such as:

• IP address
• Browser and device information
• Pages visited and interactions with our website
• Cookies and similar technologies
• Referral and website usage information

2. How We Use Your Information

We may use your information to:

• Process, prepare, confirm, and deliver your orders
• Communicate with you regarding your purchases, deliveries, or enquiries
• Provide customer support
• Process payments and manage transactions
• Personalise and improve your experience on our website
• Improve our products, services, website, and customer experience
• Send promotional offers, updates, or marketing communications where you have agreed to receive them or where otherwise permitted
• Prevent fraud, misuse, or security threats
• Maintain business, accounting, and transaction records
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by authorised third-party payment gateways or payment service providers.

Cremevora does not intentionally store complete credit card, debit card, UPI PIN, CVV, or other confidential payment authentication information on its own systems unless specifically required and permitted by applicable law.

Payment providers may collect and process your information according to their own privacy policies and security practices.

4. Delivery and Service Providers

To fulfil your order and operate our business, we may share necessary information with trusted third parties, including:

• Delivery and logistics partners
• Payment processors
• Website hosting and technology providers
• Customer communication platforms
• Marketing and analytics service providers
• Professional advisers or service partners

We share only the information reasonably necessary for such parties to perform the relevant services.

We do not sell or rent your personal information to third parties for their independent commercial use.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Enable essential website functionality
• Remember your preferences
• Understand website traffic and customer behaviour
• Improve website performance
• Measure the effectiveness of advertising and marketing campaigns
• Provide more relevant content or advertisements

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the website.

Where required, we may provide additional cookie controls or request your consent before using non-essential cookies.

6. Marketing Communications

With your permission, or where otherwise legally permitted, we may contact you through email, SMS, WhatsApp, phone, or other communication channels regarding:

• New products
• Seasonal collections
• Special offers
• Events
• Promotions
• Updates from Crèmevora

You may opt out of promotional communications at any time by using the unsubscribe option provided, adjusting your communication preferences, or contacting us directly.

You may still receive essential transactional communications relating to orders, payments, deliveries, or customer service.

7. Data Security

We take reasonable administrative, organisational, and technical measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take appropriate precautions when sharing information online.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes for which it was collected
• Complete transactions and customer service requirements
• Maintain legitimate business and financial records
• Resolve disputes
• Prevent fraud
• Meet legal, tax, accounting, or regulatory obligations

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we hold about you
• Request correction or updating of inaccurate information
• Request deletion or erasure of personal information where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Raise a complaint or grievance regarding the handling of your personal information

To exercise your privacy rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website and online ordering services are intended primarily for adults capable of entering into valid transactions.

We do not knowingly seek to collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services. Crèmevora is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage users to review the privacy policies of those third parties before providing personal information.

12. Social Media

When you interact with Crèmevora through platforms such as Instagram, Facebook, WhatsApp, or other social media services, information may also be processed by the relevant platform according to its own privacy policies.

Information you publicly post, tag, comment, or share on social media may be visible to other users.

13. Custom Orders and User-Submitted Content

When placing personalised or customised orders, you may provide names, photographs, messages, designs, event details, or other content. We will use such information primarily for fulfilling your order, communicating with you, and providing the requested service.

Please avoid submitting unnecessary confidential or sensitive personal information as part of customisation instructions.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements. Any updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

For questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable requirements.