Terms & Conditions

Last Updated: July 23, 2026

Welcome to Crèmevora.

These Terms & Conditions govern your access to and use of the Crèmevora website, online store, products, ordering services, and related services.

By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, and Cancellation & Refund Policy.

Please read these terms carefully before placing an order.

1. About Crèmevora

Crèmevora offers cakes, desserts, baked goods, customised products, gifting products, and related food items through its website and other authorised ordering channels.

 

4-Hours Express Delivery 

• Available only on selected cakes marked with the "4-Hour Delivery" badge.
• Orders are processed only after successful payment confirmation.
• Delivery will be made within 4 hours of order confirmation, subject to serviceable locations.
• Express delivery is available between 10:00 AM and 7:00 PM only.
• Orders placed after 7:00 PM will be delivered in the next available slot.
• Delivery timelines may be affected by traffic, weather, local restrictions, or unforeseen circumstances.
• The recipient must be available to receive the order at the delivery address.
• Changes to delivery address, time, or product details may not be possible once production begins.
• Additional delivery charges may apply for select locations.
• Orders cannot be cancelled or refunded once ordered.
• Cremevora reserves the right to modify or withdraw the service without prior notice.

2. Eligibility to Use Our Services

By placing an order through our website, you confirm that:

• You are legally capable of entering into a transaction; or
• You are placing the order under the supervision or with the permission of a parent, guardian, or authorised person where required.

You are responsible for ensuring that all information provided while placing an order is accurate and complete.

3. Product Information

We make reasonable efforts to display product descriptions, ingredients, sizes, flavours, photographs, prices, and other information as accurately as possible.

However, because many Crèmevora products are freshly prepared and handcrafted, the final product may have reasonable variations in:

• Colour
• Decoration
• Shape
• Design placement
• Texture
• Garnishing
• Finishing

Product photographs displayed on our website or social media are intended for representation. Minor differences between photographs and the delivered product will not necessarily constitute a defect.

Decorative elements, fruits, flowers, toppings, chocolates, packaging, or garnishes may also vary depending on seasonal availability.

Where a significant substitution is required, we may contact the customer wherever reasonably possible.

4. Product Availability

All products are subject to availability. We reserve the right to:

• Limit quantities of certain products
• Temporarily or permanently discontinue products
• Change flavours, sizes, packaging, or product options
• Refuse an order where a product is unavailable
• Offer an alternative product with the customer’s agreement

If we are unable to fulfil a confirmed and paid order due to product unavailability, we will provide an appropriate resolution, such as an alternative, rescheduling, store credit, or refund, as applicable.

5. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

The final amount payable may include, where applicable:

• Product price
• Taxes
• Delivery charges
• Customisation charges
• Special packaging charges
• Priority or special delivery charges
• Other clearly disclosed charges

The total applicable amount will be communicated or displayed before order confirmation wherever applicable.

A price change will not ordinarily affect an order that has already been confirmed and fully paid, except in cases of obvious technical or pricing errors.

6. Orders and Order Confirmation

Placing an order does not automatically guarantee acceptance of the order.

An order is considered confirmed once:

• The required order details have been received;
• Payment has been successfully completed or otherwise accepted; and
• Crèmevora has confirmed the order through the website, WhatsApp, email, SMS, phone, or another authorised channel.

We reserve the right to refuse or cancel an order where:

• The selected product is unavailable
• Delivery to the requested location is not possible
• Payment is unsuccessful or suspicious
• Incorrect pricing or product information has been displayed due to a technical error
• The order contains inappropriate or unlawful customisation requests
• Required customer information is incomplete
• Circumstances beyond our reasonable control prevent fulfilment

Where Crèmevora cancels a prepaid order that cannot be fulfilled, any applicable refund will be processed according to our Cancellation & Refund Policy.

7. Customised and Personalised Orders

Customers are responsible for carefully reviewing all customisation details before confirming an order, including:

• Names
• Spellings
• Messages
• Dates
• Photographs
• Flavours
• Cake size or weight
• Colours
• Design references
• Dietary preferences
• Delivery details

Crèmevora will prepare personalised products based on the information approved or supplied by the customer. We will not be responsible for errors arising directly from incorrect information supplied or approved by the customer.

Design References

Reference images shared by customers are generally used as inspiration or guidance.

Due to differences in ingredients, artistic techniques, materials, cake sizes, colour reproduction, availability of decorative elements, and handcrafted production, an exact replica cannot always be guaranteed. Reasonable artistic variations may occur.

Once production of a customised order has begun, changes or cancellations may not be possible.

8. Customer-Supplied Images and Content

Where you provide photographs, logos, names, messages, graphics, or other materials for customisation, you confirm that you have the necessary permission or right to use such content.

You agree not to submit material that is:

• Illegal
• Abusive or threatening
• Defamatory
• Obscene
• Discriminatory
• Infringing upon another person’s intellectual property or privacy rights

Crèmevora reserves the right to refuse customisation requests containing inappropriate, unlawful, or infringing content.

9. Payment

Payment may be accepted through the payment methods displayed or communicated at the time of ordering, which may include authorised online payment gateways, UPI, cards, bank transfers, or other available methods.

Orders may not be confirmed until successful payment is received where advance payment is required.

If an amount is deducted but the transaction is shown as unsuccessful, customers should contact us with the relevant transaction details. Refunds for failed or duplicate transactions may also depend on the processing timelines of the relevant bank, payment gateway, or financial institution.

Crèmevora will never request confidential information such as your UPI PIN, card PIN, CVV, OTP, or online banking password through unsolicited communications.

10. Delivery

Delivery is subject to our separate Shipping & Delivery Policy.

Customers must provide:

• A complete delivery address
• Correct PIN code
• Recipient’s name
• Working contact number
• Any necessary delivery instructions

Estimated delivery timelines, including any advertised 4–6 hour delivery service, are subject to product eligibility, availability, preparation time, delivery location, order volume, and operational conditions.

Exact delivery times cannot always be guaranteed unless specifically confirmed as part of a dedicated delivery service.

Crèmevora will not be responsible for failed or delayed delivery caused by incorrect customer information, recipient unavailability, restricted access, or circumstances beyond our reasonable control.

11. Cancellations, Refunds and Replacements

Cancellations, refunds, replacements, and order modifications are governed by our separate Cancellation & Refund Policy.

Because our products are freshly prepared, perishable, often made to order, and sometimes customised specifically for an individual customer, an order may not be eligible for cancellation or refund once preparation has begun, except where required by applicable law or where the issue is attributable to Crèmevora.

Orders that have already been dispatched may generally not be cancelled.

Nothing in these Terms & Conditions is intended to restrict any rights or remedies available to a consumer under applicable law.

12. Damaged, Incorrect or Missing Products

Customers should inspect their order as soon as reasonably possible after delivery. If a product is significantly damaged upon arrival, incorrect, missing from the order, or materially different from the confirmed order, please contact us within 1 hour of delivery or within the timeframe specified in our Cancellation & Refund Policy.

You may be required to provide:

• Order number
• Clear photographs
• Video evidence where appropriate
• Photographs of the packaging
• A description of the issue

Claims will be reviewed on a case-by-case basis. Customers should retain the affected product and packaging until the issue has been reviewed where reasonably possible.

13. Storage, Freshness and Consumption

Crèmevora products are perishable and should be stored and consumed according to the instructions provided with the product or displayed on its packaging.

Depending on the product, customers may be advised to:

• Refrigerate immediately after receiving the order
• Keep the product away from direct sunlight or heat
• Allow a chilled or slightly frozen product to reach an appropriate serving temperature before consumption
• Consume the product within the recommended period

For products where Crèmevora recommends it, the product should be refrigerated and consumed within approximately 2–3 days for best quality.

Once a product has been delivered, the customer is responsible for following appropriate storage and handling instructions.

Crèmevora may not be responsible for deterioration caused by improper storage, prolonged exposure to heat, incorrect handling, or consumption beyond the recommended period.

14. Allergies and Dietary Requirements

Customers with food allergies, intolerances, or specific dietary requirements should inform Crèmevora before placing or confirming an order.

Depending on the product and production environment, ingredients may include or come into contact with common allergens such as:

• Milk and dairy
• Wheat or cereals containing gluten
• Peanuts
• Tree nuts
• Soy
• Sulphites
• Other ingredients capable of causing allergic reactions

Where a product is described as egg-free, this refers to the formulation or preparation of the product as communicated by Crèmevora. It does not automatically mean that the product is free from all other allergens.

Unless specifically confirmed otherwise, we cannot guarantee that products are completely free from traces of allergens due to shared preparation, storage, or handling environments.

Customers with severe allergies should contact us directly before ordering.

Crèmevora should not be relied upon for medical or dietary advice.

15. Sugar-Free, Gluten-Free and Special-Diet Products

Where products are marketed using descriptions such as sugar-free, no added sugar, gluten-free, egg-free, vegan, keto-friendly, wellness, or guilt-free, the description should be understood according to the specific recipe, ingredients, and information stated for that product.

Customers with medical conditions, allergies, diabetes, coeliac disease, or strict dietary requirements should verify the suitability of a product before consumption and seek appropriate professional advice when necessary.

Marketing descriptions such as “wellness” or “guilt-free” are not intended to constitute medical claims or medical advice.

16. Promotions, Discounts and Coupons

Promotional offers, coupon codes, discounts, gifts, or special campaigns may be subject to separate terms. Unless otherwise stated:

• Offers cannot be exchanged for cash.
• Offers may be available for a limited period.
• Certain products may be excluded.
• A minimum order value may apply.
• Multiple offers may not be combined.
• Discounts may not apply to delivery or customisation charges.
• Crèmevora may withdraw or modify an offer where reasonably necessary.

Any specific promotional terms communicated with an offer will prevail for that promotion.

17. Intellectual Property

All content appearing on Crèmevora’s website and official digital platforms, including brand name, logo, product photographs, graphics, website design, product descriptions, written content, videos, illustrations, packaging concepts, or original cake or product designs, is owned by, licensed to, or authorised for use by Crèmevora unless otherwise stated.

Such content may not be copied, reproduced, republished, commercially exploited, distributed, or used without appropriate permission.

18. Customer Reviews and User Content

Where you submit a review, testimonial, photograph, comment, or feedback to Crèmevora, you confirm that the content is truthful to the best of your knowledge and does not violate another person’s rights.

Where Crèmevora wishes to use identifiable customer photographs or other personal content for promotional purposes, appropriate permission should be obtained where required.

Reviews may be moderated where they contain unlawful, abusive, irrelevant, fraudulent, or inappropriate material.

19. Website Use

You agree not to use our website:

• For unlawful or fraudulent purposes
• To interfere with website security
• To introduce viruses, malware, or harmful technology
• To attempt unauthorised access to our systems
• To scrape, copy, or commercially exploit content without permission
• To impersonate another person
• To submit false payment or contact information
• To abuse promotional offers or ordering systems

We reserve the right to restrict access where we reasonably suspect misuse, fraud, or unlawful activity.

20. Website Availability

We aim to keep our website and online services available and accurate. However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical problems, hosting issues, network interruptions, system upgrades, cybersecurity events, or circumstances beyond our reasonable control. We may modify, suspend, or discontinue website features when reasonably necessary.

21. Third-Party Services and Links

Our website may use or link to third-party services such as payment gateways, delivery platforms, social media platforms, maps, analytics tools, or communication services.

Crèmevora does not control the independent privacy, security, or operating practices of third-party platforms. Customers should review the relevant third party’s terms and privacy policies when using their services.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Crèmevora will not be liable for indirect, incidental, or consequential losses arising from circumstances outside our reasonable control, including losses caused by:

• Customer-provided incorrect information
• Recipient unavailability
• Improper storage after delivery
• Mishandling after successful delivery
• Uncommunicated dietary restrictions or allergies
• Third-party service disruptions
• Events beyond our reasonable control

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, nor does it limit a customer’s statutory consumer rights.

23. Force Majeure

Crèmevora will not be responsible for delay or failure to perform obligations caused by circumstances reasonably beyond our control, including natural disasters, floods or extreme weather, fire, strikes, transport disruptions, government restrictions, public emergencies, power or internet failures, supply chain disruptions, civil disturbances, or other unforeseen events.

Where such circumstances materially affect an order, we will make reasonable efforts to communicate with the affected customer and determine an appropriate resolution.

24. Privacy

Your use of the Crèmevora website and services is also governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, store, and protect personal information.

25. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes in our products, services, business operations, website functionality, payment or delivery processes, or applicable laws and regulations.

Updated terms will be posted on this page with a revised “Last Updated” date. Changes will apply prospectively as required by applicable law and will not unfairly alter rights relating to orders already confirmed.

26. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of India.

In the event of a dispute, customers are encouraged to contact Crèmevora first so that we can attempt to resolve the issue amicably.

Subject to applicable consumer protection laws and other mandatory legal rights, disputes will be handled by courts, commissions, tribunals, or other authorities having lawful jurisdiction. Nothing in this clause restricts a consumer from approaching an appropriate consumer dispute redressal authority or exercising any other remedy available under applicable law.

27. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.

28. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, Cancellation & Refund Policy, and any specific promotional or product terms, constitute the applicable terms governing your use of Crèmevora’s website and services.

29. Contact & Grievance Support

For questions, complaints, order-related issues, or concerns regarding these Terms & Conditions, please contact:

When contacting us regarding an order, please provide your Order Number and relevant details so that we can assist you efficiently.