Shipping & Delivery Policy

Last Updated: July 23, 2026

At Crèmevora, we take great care to ensure that your cakes and desserts reach you fresh, beautiful, and ready to enjoy. Please read our Shipping & Delivery Policy before placing your order.

1. Delivery Timeline

We aim to deliver eligible orders within approximately 4–6 hours from order confirmation, subject to product availability, delivery location, preparation time, and order volume.

Delivery times may vary for:

• Customised or personalised cakes
• Large or bulk orders
• Special occasion cakes
• Products requiring additional preparation
• Orders placed during festivals, holidays, weekends, or peak periods

The estimated delivery time shown while ordering is indicative and may vary depending on operational or unforeseen circumstances.

2. Delivery Areas

Delivery is available only to selected locations serviced by Crèmevora and our delivery partners.

Customers are requested to provide a complete and accurate delivery address, including:

• Recipient’s name
• Complete address
• Landmark, if applicable
• PIN code
• Valid contact number

Delivery availability will depend on the location entered while placing the order.

3. Delivery Charges

Delivery charges, where applicable, may vary depending on:

• Delivery distance
• Location
• Order value
• Delivery timing
• Product type
• Special or priority delivery requirements

Any applicable delivery charges will be communicated or displayed before the order is confirmed wherever possible.

4. Same-Day Delivery

Same-day delivery may be available for selected products and locations, subject to availability and the time at which the order is placed.

Orders requiring customisation, special decoration, large quantities, or specific preparation may require additional time.

We recommend placing important celebration orders in advance to ensure availability and preferred delivery timing.

5. Delivery Time Slots

Where delivery slots are offered, customers may select their preferred available time slot while placing an order.

While we make every reasonable effort to deliver within the selected or estimated time, exact delivery times cannot always be guaranteed due to circumstances such as:

• Traffic conditions
• Weather conditions
• High order volumes
• Vehicle breakdowns
• Delivery partner delays
• Incorrect or incomplete addresses
• Events beyond our reasonable control

A reasonable variation in delivery time should therefore be expected, particularly during peak periods.

6. Delays in Delivery

In the event of an unexpected delay, we will make reasonable efforts to complete the delivery as soon as possible.

Crèmevora will not be responsible for delays caused by circumstances beyond our reasonable control, including severe weather, road restrictions, strikes, natural events, government restrictions, accidents, or other unforeseen disruptions.

Where appropriate, our team may contact you regarding significant changes to the expected delivery.

7. Receiving Your Order

As cakes and desserts are delicate and perishable products, we strongly recommend that the customer or an authorised recipient be available at the delivery address to receive the order.

Please inspect the package as soon as it is received.

Once the order has been successfully handed over to the customer, recipient, security personnel, receptionist, or another person authorised to receive it at the provided address, the delivery will generally be considered completed.

8. Unavailable Recipient

If the recipient is unavailable at the delivery address, our delivery representative may attempt to contact the customer or recipient using the phone number provided.

Where delivery cannot be completed due to:

• Recipient unavailability
• Incorrect address
• Incorrect contact information
• No response to delivery calls
• Restricted access to the delivery location

The order may be returned, cancelled, or require redelivery depending on the condition of the product and operational feasibility.

Additional delivery charges may apply for a second delivery attempt.

Because our products are freshly prepared and perishable, refunds may not be available where delivery fails due to incorrect customer information or recipient unavailability.

9. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information entered while placing the order is correct.

Please contact Crèmevora as soon as possible if you need to change your delivery address or contact details.

Address changes after an order has been prepared or dispatched may not always be possible and may result in additional delivery charges or delays.

10. Cake and Product Handling

Our products are carefully packed for transportation. However, cakes and desserts are delicate and may be affected by temperature, movement, and handling.

After receiving your order:

• Handle the package carefully and keep it upright.
• Refrigerate products where required.
• Follow any storage or serving instructions provided with the product.
• Allow products that arrive chilled or slightly frozen to reach the recommended serving temperature before consumption, where applicable.

For the best taste and quality, please follow the storage and consumption instructions provided for the specific product.

11. Damaged or Incorrect Orders

If your order arrives significantly damaged, incorrect, or with an item missing, please contact us immediately or within 2 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs and/or videos of the product and packaging

This information helps us review the issue promptly.

Depending on the circumstances and verification of the claim, Crèmevora may offer an appropriate resolution in accordance with our Refund, Cancellation & Replacement Policy.

Minor variations in decoration, colour, placement, shape, or appearance may occur because many of our products are handcrafted. Such reasonable variations will not normally be considered damage or a product defect.

12. Customised Orders

Customised cakes and personalised products may require longer preparation and delivery timelines.

Customers should carefully confirm all customisation details, including:

• Name
• Message
• Flavour
• Size
• Design
• Colour preference
• Delivery date and time

Once preparation has begun, changes may not always be possible.

13. Festivals and Peak Occasions

During occasions such as birthdays, anniversaries, Valentine’s Day, Christmas, New Year, Mother’s Day, Father’s Day, festivals, and other high-demand periods, delivery volumes may be significantly higher.

During such periods:

• Delivery slots may be limited.
• Delivery times may be extended.
• Exact-time delivery may not always be possible.
• Customers are encouraged to place orders in advance.

14. Order Tracking and Communication

Where available, order and delivery updates may be communicated through:

• SMS
• WhatsApp
• Email
• Phone calls
• Website notifications

Customers should ensure that the contact information provided while ordering is accurate and accessible.

15. Cancellation After Dispatch

Once an order has been prepared or dispatched for delivery, cancellation may not be possible due to the fresh and perishable nature of our products.

Any cancellation or refund request will be handled according to Crèmevora’s Cancellation & Refund Policy.

16. Force Majeure

Crèmevora will not be responsible for failure or delay in delivery caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, government restrictions, public emergencies, transport disruptions, or similar unforeseen circumstances.

In such situations, we will make reasonable efforts to communicate with affected customers and determine an appropriate course of action.

17. Contact Us

For questions regarding shipping, delivery, or an existing order, please contact:

Please include your Order Number when contacting us regarding an existing order so that we can assist you more efficiently.